Pre-dinged car brings — you guessed it — a claim against renter
Q: I recently rented a Ford Fusion from Enterprise at a car dealership body shop in Boyertown, Pa. The vehicle had buckled trim pieces, bumper covers and scuffs. Most of...
Home > Reviews
All Stories
Travelers agree to skip flight, but vouchers never arrive
Q: My wife, Nancy, and I recently were scheduled to fly on US Airways from Santa Barbara, California, to Hartford, Connecticut, with stops in Phoenix and Charlotte, North Carolina. When...
A cruise in this case looked like a bad idea, and it was
Q: I booked two single rooms on the National Geographic Sea Lion expedition to the Columbia and Snake rivers. I bought insurance for my 93-year-old dad. I did not buy...
Customer complies but still struggles over Expedia cancellation
Q: I made a reservation through Expedia for five nights at the Palms Resort in Myrtle Beach, S.C. When I booked the room, Expedia claimed that there was no cancellation...
Airbnb rental canceled 6 months in advance; owner tries to keep money
Q: I am writing to express my frustration and disappointment with Airbnb. My wife and I have been loyal Airbnb users, as well as highly reviewed guests, during stays in...
Request for twin beds goes unacknowledged after booking
Q: I recently made a reservation for a studio apartment at Adagio Paris Bercy Village using Booking.com. I requested twin beds for my sister and me. There was no mention...
No, Americans don’t need a passport for Puerto Rico
Q: I wanted to let you know about an interesting situation we encountered while booking a trip to Puerto Rico. When I went to purchase airline tickets for my husband,...
Renter fesses up about dent, but Hertz waits past deadline
Q: I rented a car in 2014 from Hertz in Canada. While I was renting it, the vehicle received a small dent in the driver's door. It happened overnight; it...
Airline apology: Now you see it, now you don’t
Q: I recently experienced a 23-hour delay when flying from Buenos Aires, Argentina, to San Francisco on American Airlines. I spent nine hours at Dallas/Fort Worth International Airport and around...
Renter in the dark till morning dawns on car damage
Q: I recently rented a vehicle from Dollar Rent A Car in Oakland, Calif. After waiting 45 minutes in a very long line that was being serviced by only one...