Renter takes photo of pre-existing car damage, still gets charged
Q: I need your help with a rental-car damage claim. Enterprise Rent-A-Car says that I scratched the bottom of the front fender of a car I recently rented. At the...
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Hertz charges nonsmoker for lighting up
Q: I recently received a $50 "other" charge when I rented a car from Hertz in New Orleans. I tried to find out the nature of the charge by emailing...
Delta, TSA blame each other for items taken from luggage
Q: My 18-year-old daughter recently flew from Portland, Ore., to Jacksonville, Fla., connecting through Atlanta. Her flight on Delta Air Lines was delayed more than three hours into the wee...
Son’s death leads to struggle for airfare refund
Q: Our son William died in an automobile accident in May. The time following this tragedy was taken up with grief, with us attempting to reconcile and resolve his personal...
Passenger follows rules, but airline still bars hearing service dog
Q: I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn't let me on because of my hearing service dog, Aubie. I'm so upset....
Traveler learns there are no ‘pet-friendly’ rooms at the inn
Q: I'm trying to resolve an error made by an Expedia booking agent with whom I spoke on the phone. I recently called Expedia to book two rooms at a...
Is something wrong with Hotwire’s smoking filter?
Q: I have been a customer of Hotwire for over 13 years. I love the thrill of pressing the button and not knowing what you will get, and I have...
Patient can’t fly ever again, but airline slow to refund
Q: We booked tickets in April to fly from Charleston, S.C., to Toronto, on a flight this summer on United Airlines. My husband and son were going to fly with...
Paris rental turns out to be a wreck, so Airbnb refunds total
Q: I am writing to let you know of something that I consider to be a deceptive listing on Airbnb. This was my first time using Airbnb. Several of my...
Travel Troubleshooter: Goof on Priceline means free tickets to Paris
Q: Earlier this year, I bought two round-trip business-class tickets from St. Louis to Paris for my wife and daughter using Priceline. In May, the company sent an itinerary change,...