Odd circumstances surround damage charge for rental car
Q: I'm being charged for damage to a rental car that I did not cause. I recently had my car repaired at my dealership, which paid for a rental car...
Home > Reviews
All Stories
Unraveling the confusing world of flight changes and penalty fees
Q: I have a dispute with United Airlines that I hope you can help me with. I recently flew from Venice, Italy, to Miami in business class. I paid for...
Priceline’s runaround vexes traveler more than incorrect fare
Q: I recently purchased round-trip tickets from Istanbul to Minneapolis using Priceline. The company confirmed my booking, sent me the itinerary, charged my American Express card and sent me the...
Hotwire fraud protection halts a hotel reservation, leaving guests stranded
Q: I booked a room at the DoubleTree hotel in Vancouver, Wash., through Hotwire, for our children's and grandchildren's stay over Thanksgiving. We received a confirmation of the reservation for...
Passenger misses connection, so airline offers car rental, balks at bill
Q: I recently flew from Seattle to Wichita, Kan., on United Airlines, with a stopover in Denver. My first flight was delayed, which caused me to miss my connection in...
10 percent discount promised but doesn’t show on hotel bill
Q: I recently booked a room at the Cassa Hotel 45th Street using Expedia. I was confirmed for a petite single room and an offer to "Forgo Housekeeping & Save...
Car rental in Ireland gets off to a costly start
Q: I recently reserved a midsize rental car in Shannon, Ireland, for myself, my wife and another couple through Hertz. At the airport, a Hertz representative upgraded us to an...
Expedia’s Best Price Guarantee takes extra nudging
Q: I recently booked a flight from Sacramento, Calif., to Honolulu for me and my husband using Expedia. Later I found the exact same itinerary on Travelocity for $176 less....
Seat upgrade gets lost in switch to partner airline
Q: My wife and I recently flew from New York to Rome. On our outbound flight on Delta Air Lines, we purchased "Comfort+" seats, which offer more legroom. We tried...
Don’t assume clear sailing to the airport; flights can be missed
Q: I was supposed to fly from New York to Johannesburg, but I missed my first flight, and I need help getting my itinerary restored. Here are a few details:...