My mom’s in a wheelchair. Why can’t I sit with her, American?
I recently flew from Dallas to Paris on American Airlines . I was traveling with my mother, who uses a wheelchair. American Airlines usually allows me to sit with her....
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United Airlines approved my colleague’s refund, but not mine
I was supposed to fly from Porto, Portugal, to Washington, D.C., via Newark, N.J., on United Airlines . My scheduled departure time was 12:55 p.m., but we had an 11-hour...
A double cancellation from Aer Lingus, but no refund from Expedia
My wife and I booked air travel through Expedia from Boston to Madrid via Dublin on Aer Lingus. The airline canceled our outbound flight because of weather in Dublin. Neither...
Airline loses customer’s bag six months ago. Now what?
Aigle Azur Transports Aeriens lost my checked bag last November on a flight to Orly, France. The airline has refused to make a "determination" on my claim, despite numerous emails....
I canceled my tour on time. Where’s my refund, Viator?
I have a problem with Viator, a site that sells tours. I booked four of its tours in Naples, Italy, this year. Unfortunately, I had to cancel the tours because...
Trip Mate denied my claim. Is there no hope for a refund?
My husband and I booked a flight through CheapOair on Air Canada from Chicago to Copenhagen, Denmark, with a return flight from Rome to Chicago. We bought insurance, also through...
Hey, United Airlines, why did you cancel my ticket?
I was flying from the Monterey Regional Airport to Los Angeles on United Airlines for medical treatment. I truly appreciate the convenience of a direct route, so you can imagine...
My airline canceled a leg of my flight, but Expedia won’t refund it
I bought a ticket on South African Airways using Expedia. SAA canceled one leg of my flight (I have a letter from SAA confirming its cancellation). Since I had an...
Turns out rental car is on wrong side of island. Now what?
I reserved a rental from Budget at Maui's Kahului Airport for $350. When I showed up, the not-so-friendly agent said I did not have a reservation. I gave her my...
Why won’t WOW Air refund my canceled flight?
I have been struggling to get any feedback from WOW Air about my refund request for a flight it canceled from Paris to Reykjavik, Iceland. WOW was supposed to book...