No air-conditioning in my Mexican hotel. How about a refund?
My family and I recently made reservations at the Villa Las Estrellas in Tulum, Mexico, using Booking.com. When we arrived, we found that the room wasn't as advertised. Among the...
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Level airline promised to cover my expenses, but then didn’t
Last July, I was flying back home to San Francisco from Barcelona, Spain, on a new airline called Level, which is owned and operated by Iberia Airlines. Because of an...
Sun Country downgraded my mom’s ticket. Where’s her refund?
My husband and I arranged to fly my octogenarian mother for a visit to San Francisco for her birthday. We purchased a first-class ticket for my mom on Sun Country...
Why won’t Expedia refund our missing flight leg?
My wife and I recently booked two one-way tickets from Orlando to Paris and from Paris to Orlando through Expedia. We had an issue on the way back to Orlando....
Travel Troubleshooter: Will American Airlines lend helping hand to Boy Scouts?
I'm writing on behalf of Boy Scout Troop 130 in Morehead City, N.C. We postponed a trip to the Philmont Scout Ranch for 13 Boy Scouts and six adults because...
Dollar rental car reservation leaves customer spinning in circles
I recently had a confirmed reservation for a one-way car rental between Melbourne, Fla., and Orlando. But when I arrived at the Dollar Rent A Car rental counter, the agent...
Customer wants refund help, but Aer Lingus refuses
Aer Lingus canceled my recent flight from Dublin to Chicago after an extended delay. Initially, there was an issue with the plane, and then the delay had gone on so...
Where’s the VRBO refund for my New York rental apartment?
I recently tried to rent an apartment in New York from VRBO. I sent the owner a message. She promptly responded and asked me to issue payment for renting the...
Delayed on Hawaiian Airlines. Where’s my compensation?
Last April, while traveling from Phoenix to Maui for our daughter's wedding, my wife and I were delayed on Hawaiian Airlines. In our attempt to resolve this situation, we contacted...
After death in family, Expedia plane-ticket refund up in the air
I'm trying to get a refund for an Alitalia flight that has been approved but not received. In March, my wife and I had to cancel our flight to Rome...