Denied boarding by Delta Air Lines twice — can you help me get a refund?
My wife Sarah and I went to Detroit Metro Airport with two tickets to Puerto Vallarta, Mexico, that we bought from Aeromexico. The flight was operated by Delta Air Lines...
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My EU 261 claim from WOW Air is ‘in process.’ What does that even mean?
My wife, two daughters and I recently were scheduled to fly from Paris to Pittsburgh, through Reykjavik, Iceland, on WOW Air. WOW canceled the flight, and we missed our connecting...
Baby’s name on airline ticket threatens to ground family vacation
My husband booked us a trip to Greece for this summer on Expedia. Our flight is on Air Canada. He called Air Canada to pick seats, since we will be...
Why won’t Royal Caribbean cover my hotel bill?
My husband had a possible transient ischemic attack — better known as a mini-stroke — while we were passengers on Royal Caribbean's 13-night Vision of the Seas fall foliage tour...
Customer’s TripAdvisor rate triples, refund is MIA
Last year, I booked a rental at Beach Road Villas in Sanibel, Fla., through TripAdvisor. I confirmed the rental via email and also spoke with the owner by phone a...
Eurostar canceled my train and left us stranded in London
I recently booked four first-class train tickets for travel from London to Paris for me, my daughter and my two grandchildren for $684. As we were standing in line to...
Waiting for ticket refund leaves airline customer caught in holding pattern
My partner and I would like to kindly request your help in obtaining a refund from LIAT airline for missing our connecting flight from Trinidad to Toronto due to a...
Help: Hertz charged me an extra $102 for fuel I already bought
I recently rented an Infiniti Q60 from Hertz in Los Angeles. Before I returned the vehicle, I filled the tank within five miles of the Hertz location. I paid with...
Southwest suburban couple seeks refund after miscarriage derails vacation
My wife and I recently bought a seven-night, air-inclusive package to Grand Cayman through Apple Vacations for our fifth anniversary. We didn't buy travel insurance. We did not purchase the...
After 2 false starts on my Galapagos vacation, who should pay for these unused tickets?
I recently had tickets to fly from Tucson, Ariz., to the Galapagos, via Los Angeles and Quito, Ecuador. The Tucson-LA flights were one-way tickets, and the LA-Quito segment was connected...