Despite promises, Frontier Airlines flight reimbursement still MIA
I was supposed to fly from Orlando, Fla., to Cleveland on Frontier Airlines , but the airline canceled my flight. The airline offered two options. I could either receive a...
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A Great Value Vacations trip that wasn’t so great
My travel companion and I bought two Groupons for the "Greek Highlights: Athens, Mykonos & Santorini Upgrade." We purchased an additional two nights, airfare from St. Louis and insurance with...
If insurance on my car rental is optional, then what’s this bill?
I rented a Dollar car at Frankfurt airport through Auto Europe. When I made the reservation, Auto Europe immediately charged me $213, and I received a voucher for the six-day...
After a Booking.com price error, am I stuck with this room?
I'd like your opinion on an email we received yesterday about a lodging reservation in Brooklyn, New York, I made through Booking.com. I made the reservation more than a month...
Flixbus canceled three trips. I want a refund — and then some
Flixbus failed me on a recent trip from Los Angeles to Fremont, Calif. The bus was scheduled to depart at 10:25 p.m. It arrived at the station on time, and...
Customers’ WOW Air compensation is delayed. What’s the holdup?
My daughter and I traveled from Toronto to Paris in April 2017. Our return flight was with WOW Air. The night before our return to Canada, I received an email...
I can’t use this Aer Lingus ticket credit. How about an extension?
I bought seven tickets on Aer Lingus to fly from Chicago to Dublin. I also purchased an extra seat for me, since I have hip and spinal issues. We had...
Am I owed anything for a canceled TripAdvisor vacation rental?
Earlier this year, my wife and I booked a vacation rental through TripAdvisor. A few weeks later, we paid a $1,254 deposit on a unit in a condo development on...
Why isn’t this Hotwire resort fee disclosed?
Last week, I booked one of Hotwire's blind-booking "hot rate" hotel deals in New York. Many of the hot rate deals I was looking at fully disclosed the hotel's resort...
The road to my VRBO rental washed away. Why can’t I get a refund?
I booked a dream trip for my husband, parents and myself to Kauai, Hawaii, for September. It included a vacation rental, which I reserved through VRBO. I thoroughly researched the...