Jon Yates

There isn't a ton of money on Brian Dolk's old Regional Transit Authority reduced-fare permit, but getting the funds transferred to his new Ventra card has caused him tons of...

Paige Mistak drives a Pontiac minivan. Or at least she used to. The van has been sitting in her Geneva garage for more than a year. So you can imagine...

Judy Tatar joined the LA Fitness in Highland Park last July, paying a $99 initiation fee and $59.98 for two months of membership dues. According to the contract she signed...

Someone is paying Patricia Curtis' health insurance premiums. But it isn't her. The Dearborn Park neighborhood resident signed up for automatic withdrawal for her monthly Aetna payments after her employer-subsidized...

It hasn't been easy, but Jennifer Martens' struggles with Ocwen Loan Servicing appear to be nearing an end. Martens, featured in the April 8 column, had her mortgage switched from...

When Jim Frey saw the Comcast installer pull out the drill bit, he knew there was going to be trouble. Frey had just moved into his house in Joliet and...

Roy Michael McDonough took his own life April 6, 2012, at the age of 35. The former Chicagoan had moved to Seattle two years earlier to pursue his dream job....