Jon Yates – Page 7 –

Melissa January, shown with 1-year-old daughter Samantha Brown, couldn't understand why she consistently had about a $43 past-due balance included on her Peoples Gas bill.

Peoples Gas customer past due despite automatic bill payments

November 3, 2021 at 8:41 p.m.

The beauty of paying bills through automatic withdrawal is that once it's up and running, it requires virtually no maintenance. That's also a potential pitfall. When Melissa January moved into...

Peoples Gas customer past due despite automatic bill payments

December 23, 2018 at 5:35 p.m.

The beauty of paying bills through automatic withdrawal is that once it's up and running, it requires virtually no maintenance. That's also a potential pitfall. When Melissa January moved into...

Problem Solver: Hotel mix-up leaves no rooms for wedding guests

August 24, 2021 at 11:21 p.m.

Kelli Saner always wanted a country wedding, so she was ecstatic to find Oak Lane banquet hall in Oregon, Ill. The facility features 16 acres of manicured lawns, sweeping views...

After Dunn Safety Products closed in November, Rebecca Cain wrote Humana a check paying for the insurance premiums of five former employees through the end of November and thought everything was taken care of. It wasn't.

Health insurance dropped after company closes

November 3, 2021 at 8:41 p.m.

It was a gut-wrenching decision to close Dunn Safety Products. The West Loop business was founded by Rebecca Cain's grandfather 72 years ago and remained a family-run company throughout its...

Health insurance dropped after company closes

December 23, 2018 at 5:32 p.m.

It was a gut-wrenching decision to close Dunn Safety Products. The West Loop business was founded by Rebecca Cain's grandfather 72 years ago and remained a family-run company throughout its...

Cynthia Reynolds, of Frankfort, shown here in February, has been trying to obtain night lights shaped like blue geese to give to veterans who served aboard the USS Honolulu, a World War II ship nicknamed the Blue Goose.

Trip refund still missing; goose-shaped night lights arrive

November 3, 2021 at 8:40 p.m.

The wait continues for Karen Dolinick, who has yet to receive a refund for her canceled trips to Europe. The Orland Park resident and a friend paid American European Travel...

Trip refund still missing; goose-shaped night lights arrive

December 23, 2018 at 5:31 p.m.

The wait continues for Karen Dolinick, who has yet to receive a refund for her canceled trips to Europe. The Orland Park resident and a friend paid American European Travel...

Six Flags refused refund for deceased man’s season pass

August 24, 2021 at 11:07 p.m.

The December promotion promised the lowest prices of the year for season passes to Six Flags Great America. Marla DeNatale and her family had purchased season passes for the first...

Zofia Czupek's March ComEd electricity bill charged her for 1,780 kilowatt-hours, almost triple her usage the previous March, after a smart meter was installed at her home.

Huge ComEd bill upsets elderly customer

November 3, 2021 at 8:39 p.m.

During the previous 12 months, Zofia Czupek used an average of 332 kilowatt-hours of electricity at her Southwest Side home. Then ComEd installed a new "smart" meter in March. The...

Huge ComEd bill upsets elderly customer

December 23, 2018 at 5:28 p.m.

During the previous 12 months, Zofia Czupek used an average of 332 kilowatt-hours of electricity at her Southwest Side home. Then ComEd installed a new "smart" meter in March. The...

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