Leanne Hoagland-Smith

This article represents the 600th uninterrupted weekly column that I have written for the Post-Tribune. The column started out in print and then migrated to being only online. One could...

Have you heard someone say, “You get more bang for your buck?” This statement looks to connect price to value creation. Yes, sometimes price is connected to the buyers’ value...

Every business in some way builds a bridge to the customer. This bridge may be supported by various columns such as price, solution, delivery, credibility of the vendor (both salesperson...

Change continues to impact small and mid-size businesses every day. Owners and executives are not aware of all of these changes because they are so busy handling the present events...

From books we have the opportunity to learn and synthesize new knowledge. In the book, “From Values to Action: The Four Principles of Values-Based Leadership,” by Harry Kraemer Jr., the...

One of the books on my bookshelf is Benjamin Franklin’s autobiography, published in 1916. At the age of 20, Franklin began compiling his 13 virtues to support him in his...

At the end of the day for any small business owner, sales professional or individual contributor, it is or should be all about the results achieved that day. To improve...

In April, Ford announced it will stop selling all cars in the U.S., Canada and Mexico except the Ford Focus and Mustang due to declining demand and profitability. Ford will...

This week, Americans celebrate the 4th of July. Fireworks, picnics and time off from work are on the schedules of many citizens. Probably not on their schedules is reading. Several...

Sometimes the work of research firms can easily be applied to small businesses. For example, the 2018 Government Contact Center Satisfaction Index (GCCSI) published in the CFI Group’s annual report...