Leanne Hoagland-Smith

Have you noticed Christmas decorations are up? Yes, Christmas is just 50 days away and that means a New Year starts in 58 days. So where is your small to...

Did you ever consider your handshake is the first step in your sales process? The sales process can be separated into three phases: Marketing, Selling and Keeping. Each phase can...

One simple, but often ignored marketing tool for small businesses is the calendar. Crazy busy small business owners to sales professionals employ calendars for their appointments to follow up calls...

Some may remember the adage “don’t judge a book by its cover.” Yet in business sometimes sales are lost because salespeople subconsciously retreat to that doing just the opposite. In...

To increase sales truly begins by being different than your competitors. This difference can be as simple as answering the phone, returning phone calls or emails or changing how you...

What’s in a name? Weight Watchers announced last week it was changing its name to WW. The next day Dunkin Donuts issued an announcement its name was going from Dunkin...

What would happen if your employees did their jobs in five hours or less? Research by the Workforce Institute suggests that 50 percent of the employees worldwide believe they can...

Your culture can propel your profits, sales, employee retention over the goal post or have it fall short. The cost of not making it over the goal line is something...

Recently I stopped into a national fast food chain and was greeted by a kiosk. The touch screen didn’t work as well as it should and I left and went...

For many small to mid-size business owners, Labor Day is not truly a happy one. The owners and executives are finding difficulty in securing “good help” and even more difficulty...