Help! Lufthansa canceled our tickets but kept our money
Q: Before the pandemic, my husband, my two friends and I were supposed to join a Gate 1 tour in Albania. Gate 1 booked us a Lufthansa flight, which consisted...
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It’s not safe for me to fly. Can I get a refund for my AA ticket?
Q: I recently used part of a $721 ticket credit on American Airlines to book a flight from Fort Myers, Florida, to Birmingham, Alabama, to see my grandson perform with...
Travel Troubleshooter: Can I get a refund instead of a credit on United Airlines?
Q: My wife and I booked a trip for the whole family to celebrate our 50th wedding anniversary on the Norwegian Cruise Line Pride of America last summer. After that,...
The travel troubleshooter: How to unlock an Airbnb account locked because of COVID-19
Q: I had a reservation through Airbnb for a three-day stay at a property in Washington, D.C., this past June. Before the stay, I contracted the COVID-19 virus and was...
Can I get a refund for my canceled hotel stay in Mexico? Travel Troubleshooter investigates.
Bernadette Cieslak's spring break trip is washed out by the pandemic. But her all-inclusive hotel won't give her a refund, and her online travel agent is powerless to help. Is...
I paid twice for my airline tickets. Can I get my money back? Travel Troubleshooter investigates.
Level Airlines claims Ellen Boelens is a "no-show" for her flight from San Francisco to Barcelona. But she was on the flight. How did this mix-up happen? And can she...
Can I get a refund for my canceled Hawaii flights? Travel Troubleshooter investigates.
When Hawaiian Airlines cancels Jacquelin Heinen's flight from Lihue to Los Angeles, she asks for a refund. But the airline will only offer a credit for her canceled Hawaii flights....
Help! I’m still waiting for my Vantage refund. Travel Troubleshooter investigates.
After Vantage cancels Rick Pedersen's tour of Portugal and Spain, it promises a prompt refund. But 100 days later, there's no sign of the $12,959. How does he get a...
Owner canceled my Vrbo rental. Why can’t I get a refund? Travel Troubleshooter investigates.
When his vacation rental gets canceled during the pandemic, he expects a full refund. Instead, he gets nothing. What should you do when an owner cancels your Vrbo rental? Q:...
Owner canceled my Vrbo rental. Why can’t I get a refund? Travel Troubleshooter investigates.
When his vacation rental gets canceled during the pandemic, he expects a full refund. Instead, he gets nothing. What should you do when an owner cancels your Vrbo rental? Q:...