Why won’t the airline refund my flight cancelled because of COVID-19?
Air France canceled Liga Aldins' flight from Boston to Paris last spring. But it's still holding her $568. Who has the money? Q: I've been trying for months to get...
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Why can’t I get a refund for my canceled Insight Vacations tour?
Q: My husband and I booked a nine-day land package to see the national parks in June 2020 through Insight Vacations. The tour operator canceled, but it refuses to refund...
Can Booking.com keep my rental deposit?
Q: I recently booked a reservation on Booking.com at Pelican Stay, a furnished apartment building in Portland's Pearl District. I paid the owner a security deposit of $250, which was...
Why is it taking so long for my Overseas Adventure Travel refund?
Q: I'd like some advice for obtaining a refund for a trip to Morocco my wife and I booked with Overseas Adventure Travel (OAT). We originally scheduled for April of...
After the COVID-19 outbreak, Noemi Freeman has to cancel her trip to Greece. Does this mean she loses the $592 she paid for her hotel?
Q: I booked a room at the Hotel Tzekos Villas in Santorini, Greece, last year through Hotels.com. The reservation was nonrefundable. Due to the virus, we were unable to leave...
Where’s the refund for my upgrade on Cathay Pacific?
Q: I recently requested a refund from Overseas Adventure Travel for an air ticket I purchased through them for a Cathay Pacific flight. I had booked a round-trip premium economy...
Travel Troubleshooter: Owner and Airbnb disagree on refund for rental. Who’s right?
Q: Last spring, I made an Airbnb reservation for a vacation rental in Lanai, Hawaii, in November 2020. Because of the COVID-19 travel restrictions, I canceled the reservation in May....
I want a refund instead of a Royal Caribbean cruise credit
Q: In 2019, my wife Sandy and I booked a Royal Caribbean cruise to New England and Canada. This plan was to celebrate a special occasion, our upcoming 50th wedding...
Travel Troubleshooter: TAP Air Portugal rescheduled my flight — can I get a refund?
Q: In August 2019, I booked two roundtrip tickets to Lisbon on TAP Air Portugal, using Flight Network, an online travel agency. In March 2020, two months before my scheduled...
Travel Troubleshooter: Please help me get a $1,443 refund from Pacific Holidays
Q: In 2019, I booked a tour of the Baltics through Pacific Holidays, a tour operator. Pacific Holidays canceled the trip because of COVID-19 in March 2020. In July, a...