Jon Yates

For the first time in almost a month, the water is flowing in Cassandra Austin's town house. Austin, featured in Sunday's What's Your Problem? column, said service was restored late...

On her kitchen table, Cassandra Austin keeps two milk jugs, a 96-ounce orange juice container, stainless steel pots and an assortment of plastic pitchers. Every evening for the past three...

Before he visited the doctor to get custom orthotics, Gil Harris contacted both Medicare and his supplemental insurance company, Aetna, to see if they would pay for the shoe inserts....

It was a glorious fall day and Steve Thompson's in-laws were visiting from California, so he gathered up the family for an afternoon drive. The St. Charles family made it...

Out to Lunch BadHappy Poutine Restaurant, 939 N. Orleans St. Who eats: Business folks, neighborhood types Why eat: A taste of Canada in Chicago Ambience: This place is your basic...

It was a remodeling project that led Juli Eardley to the old file cabinet. The former Chicago resident, now living in Menomonee Falls, Wis., was contemplating new flooring in her...

Finding a parking spot on North Halsted Street in Lake View is rarely easy, so when Bridget Bowen saw an open space in the 3500 block on the evening of...

The gas was still flowing at Jennifer DeGraff's house in Crystal Lake on Monday morning, nine months after she first asked Nicor to turn it off and more than a...

When he's in his house, Steve Sehy has no trouble making calls on his cellphone. On the road, however, things deteriorate rapidly. Starting last March, his Sprint cell service became...