Jon Yates

Their first set of Lane Furniture was so durable, Bev and Wayne Laechelt did not hesitate when the time came to replace it earlier this year. The couple picked out...

For several years, Carole Dearth paid the Internet and cable bills for her niece and nephews. When her sister-in-law remarried in January, the sister-in-law's new husband offered to take over...

All Bart Yates wanted was a repair estimate from Hertz for the car he rented in Germany. The Prospect Heights resident, featured in Thursday's column, had been trying to obtain...

Somewhere on the road back to Dusseldorf, Germany, Bart Yates heard the boom. He didn't see the rock hit his windshield, but when he pulled over a short distance later,...

When the Problem Solver last wrote about Jon Paulsen, the Oak Park resident was worried he would never see the $2,061.66 the Cook County treasurer's office owed him. The money,...

For Elisabeth Grzywa and her husband, it was truly a blessing when their application for home-based services was approved nine years ago by the Illinois Department of Human Services. It...

Mary Klinefelter's Golden Rule Insurance Co. health plan said it would pay 100 percent of the costs associated with routine physical exams. Just to be sure, the Orland Park resident...

If not for the "purchase price reimbursement guarantee," John Syverson would never have paid $1,978 for an extended service plan for his 2008 Mazda CX-9. The agreement, signed April 30,...