Jon Yates – Page 16 –

Problem Solver: Tour company apologizes, promises refunds

August 24, 2021 at 5:33 p.m.

Jeanine Chyna received her $5,592 refund from American European Travel Inc. on Thursday morning. But the New York-based travel agency's issues do not end there. Chyna, featured in Tuesday's column,...

Jacqueline Welch, of Burr Ridge, is awaiting payment of $348.98 to arrive from the life insurance policy of her mother, Martha Johnson. Welch believes her mother bought the policy in 1921, but she wasn't aware of it until finding it recently among old documents.

Problem Solver: Daughter awaits payout from mom’s old insurance policy

November 3, 2021 at 7:37 p.m.

Martha Johnson was born Dec. 3, 1900. She died Jan. 10, 1998. Sometime in between — her daughter believes in 1921 — the former Oak Lawn resident bought a small...

Problem Solver: Daughter awaits payout from mom’s old insurance policy

December 24, 2018 at 5:39 a.m.

Martha Johnson was born Dec. 3, 1900. She died Jan. 10, 1998. Sometime in between — her daughter believes in 1921 — the former Oak Lawn resident bought a small...

Jeanine Chyna, of Libertyville, is awaiting a refund of $5,592 from a travel agency after a once-in-a-lifetime trip to Italy with husband Mark, and children Matt and Katie, was canceled.

Problem Solver: Tour of Italy canceled, refund slow in arriving

November 3, 2021 at 7:36 p.m.

The flier promised a seemingly spectacular deal. "Only for the loyal readers of the baiduhai," it said. "An early spring offer from Turkish Airlines." It went on to describe...

Problem Solver: Tour of Italy canceled, refund slow in arriving

December 24, 2018 at 5:36 a.m.

The flier promised a seemingly spectacular deal. "Only for the loyal readers of the baiduhai," it said. "An early spring offer from Turkish Airlines." It went on to describe...

Phantom Georgia ticket haunts Illinois resident

August 24, 2021 at 5:22 p.m.

Growing up in Chicago, Maria Ortiz didn't get a driver's license. She went to high school downtown and, after she graduated, found a job downtown as well. "It never crossed...

In late October, Cigna sent Katherine Gorski, of Lemont, shown with her husband, Paul, a letter denying her doctor's request for an MRI of one of her breasts.

Problem Solver: Health insurer initially balks at paying for cancer-screening MRI

November 3, 2021 at 7:35 p.m.

It was by chance that Katherine Gorski discovered she had breast cancer. The Lemont resident was scratching an itch when she felt a bump. Gorski scheduled a mammogram, but the...

Problem Solver: Health insurer initially balks at paying for cancer-screening MRI

December 24, 2018 at 5:31 a.m.

It was by chance that Katherine Gorski discovered she had breast cancer. The Lemont resident was scratching an itch when she felt a bump. Gorski scheduled a mammogram, but the...

Problem Solver: One man’s trash is another man’s ticket

August 24, 2021 at 5:09 p.m.

The city's evidence against Felipe Martinez was, charitably speaking, thin. The 75-year-old lives a half-block from a vacant lot that sometimes fills with trash. This year, someone dumped several mattresses...

Problem Solver: Oven disappears — and so does refund

August 24, 2021 at 5:07 p.m.

When Joe Molinare bought the cooktop range and double oven from the Matteson Sears in April 2012, he had every intention of remodeling his kitchen within weeks. Then life got...

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