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player ready...With commuters forced to stay home due to the new coronavirus, Metra is waiving its $5 handling fee for monthly pass refunds.
Under Metra policy, monthly passes are refunded on a percentage basis depending on the date returned, and refunds are prohibited after the 18th day of the month. All Metra passes submitted for refund by Monday, March 16 will be refunded as if the last day of use was Friday, March 13, the railroad said in a statement.
Metra is not permitted to issue direct refunds on passes purchased through a tax-deferred transit benefit program. Customers using these programs must submit their refund requests through their employer or program provider.
Metra spokesman Michael Gillis could not immediately say how many riders the commuter railroad expects to lose because of COVID-19 concerns.
With the exception of those participating in transit benefit programs and those who ride the three lines operated by the Union Pacific Railroad with a paper ticket, riders may request a refund by going directly to a Metra ticket agent, using the “Contact Us” form on Metra’s website metrarail.com, or by calling 312-542-8398 during weekday business hours.
UP customers with paper tickets wanting a refund can either visit a ticket agent or print out this form and mail it to: Union Pacific Railroad Revenue Accounting Department 2 N Riverside Plaza, Suite 1700 Chicago, IL 60606.