Q: Are you having any issues viewing the Digital Edition of the newspaper?
A: Please try clearing the cache and cookies on your device. That should do the trick. Not sure how to clear cache and cookies? Below are step-by-step instructions by device/browser on how to complete this quick process.
Please select your device here:
Safari for iOS 7 on iPhone and iPad
Safari for iOs 5 or 6 on iPhone and iPad
Google Chrome (29.0.1547.76)
Chrome on Android devices
Firefox (24.0)
Internet Explorer (8)
Nook
Internet Explorer (9, 10)
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Kindle
Safari (For windows- 5.1.7)
Opera (12.10)
Safari for iOS 7 on iPhone and iPad:
Cache/Cookies-
• Tap your settings icon
• Tap on Safari
• Tap on Clear cookies and Data
• Tap Clear cookies and Data in the new, grey pop up
Safari for iOs 5 or 6 on iPhone and iPad:
Cache/Cookies-
• Tap your settings icon
• Tap on Safari
• Tap on Clear cookies and Data
• Tap Clear cookies and Data in the new, grey pop up
Google Chrome (29.0.1547.76):
Cache/Cookies-
• Click on the menu button in the upper right hand corner
• Highlight and click on Settings
• Click on “Show advanced settings” at the bottom of the window
• Immediately below where you clicked, click on “Clear Browsing Data”
• Check the following:
• Empty the cache
• Delete cookies and other site and plug-in data
• Clear data from hosted apps
• Click “Clear browsing data”
Chrome on Android devices:
Cache/Cookies
• Open Chrome
• Go to Setting
• Tap on Privacy
• Find “Clear Browsing Data” on the bottom of the page and tap on it.
• Check Clear the cache and Clear the Cookies, Site Data
• Tap Clear
Firefox (24.0):
Cache/Cookies –
• In the upper left hand corner, click on “Firefox”
• Click History in the right window pane
• Click Clear Recent History
• Check the following:
• Cookies and Cache
• Click Clear Now
Internet Explorer (8):
Cache/Cookies –
• On the left hand side click Tools
• From the dropdown select Delete Browsing History
• Click Temporary Internet files and Cookies
• Click Delete
Internet Explorer (9, 10):
Cache/Cookies –
• In the upper right hand corner, click the gear
• Highlight and click on “Internet options”
• Under the general tab (which should be automatically displayed) click the “Delete…” button under the browsing history heading
• Check the following:
• Temporary Internet files
• Cookies
• Click “Delete”
• Open your Browser
• In the upper right hand corner, click the icon to view the drop down menu.
• Select “More Options”
• Select “Settings”
• Scroll down to Privacy Settings
• Select “Clear Cache”
• Select “Clear all cookies”
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Kindle:Cache/Cookies –
• Open your Browser
• At the bottom of your browser, click on the box with lines in it-the Menu option.
• Select “Settings”
• Scroll down and select Clear all cookie data, Clear cache or Clear history as desired.
• A dialog should appear where you can confirm your selection. Tap OK to proceed.
Safari (For windows- 5.1.7):
Cache/Cookies-
• Click on the gear in the upper right hand corner
• Highlight and click on “Reset safari”
• Check the following:
• Clear history
• Remove all webpage preview images
• Clear the downloads window
• Remove all website icons
• Close all safari windows
• Reset all location warnings
• Remove all website data
• Click “Reset”
• The user will need to reopen Safari
Opera (12.10):
Cache/Cookies –
• In the upper right hand corner, click the red Opera “O”
• Highlight “Settings”
• Highlight and click on “Delete Private Data”
• Click the dropdown menu marked “Detailed Options”
• Check the following:
• Delete session cookies
• Delete all cookies
• Delete entire cache
• Delete plug-in data
• Delete geolocation data
• Clear history of visited pages
• Clear history of downloads
• Delete persistent storage
• Click the button “Delete”
If you have any issues, please contact [email protected] or call 1-800-TRIBUNE
(1-800-874-2863) or visit our help center.