Since the law places few limits on operator-services companies, consumers must be vigilant if they want to use a particular carrier or avoid high rates, say long-distance carriers and consumer groups.
Some hotels post a card in rooms saying that callers will be charged no more than a certain carrier`s daytime rates, says Ken McEldowney of Consumer Action, a non-profit group. But the daytime rates apply no matter what time a call is placed, he said.
Other hotels or pay phones tack on surcharges whether or not a customer uses an operator to place a call, McEldowney said. Some charge callers whether or not a call is completed.
Linda Evans, a spokeswoman for American Telephone & Telegraph Co., advises consumers to first look for a sign identifying the long-distance carrier that provides service to the telephone. When dialing a call, the caller should listen for a recording that identifies the carrier.
Callers should ask what they will be charged for a call of a specified duration and whether any surcharges apply.
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