Susan Chandler

Joan Weinstein didn't go away mad, she just didn't go away. As Chicago's fashion mavens know, Weinstein was shoved aside at Ultimo, the tony Oak Street boutique she ran for...

It's not a very Merry Christmas for the retailers in the Tree Studios building in the 600 block of North State Street. The stores, which include Brudno Art Supply Co....

Providing free Internet service to consumers has become a popular marketing tool for online retailers. The Spiegel Catalog does it. So does bookseller BarnesandNoble.com and BlueLight.com, the e-commerce site that...

True Value Hardware Store owners have been waiting for months for an answer to an important question. How did their buying cooperative--Chicago-based TruServ Corp.--make more than $100 million of accounting...

Bolstered by strong sales over the Thanksgiving weekend, many of the nation's largest retailers eked out small increases during November. But the outlook for the holiday season remains uncertain because...

It wasn't long lines or lack of parking spaces that struck fear in the heart of Peggy Napp, a Riverwoods homemaker, as she braved throngs of holiday shoppers Friday. It...

Opening a store is always a risky proposition for a designer. Retailing requires a different set of skills, and the financial drain of added overhead can put a company out...

Concrete floors and bare-bones shelves don't offend the bargain-minded shoppers that frequent retailers such as Wal-Mart Stores Inc. or Sam's Club. In fact, that's what they expect. Thrifty consumers prefer...

Many people we know resent the fact that retailers start decking their stores for Christmas before the Halloween jack-o-lanterns have had time to grow mold. Instead of putting shoppers in...

In today's marketing lingo, "one-to-one marketing" is defined as the ability to tailor products and services to the needs of each and every individual customer. It's a movement that Internet...