Rachel Siegel –

A Bank of America Corp. branch in San Antonio, Texas, on July 12, 2018.

‘Are you a U.S. citizen?’ This question locked a Kansas couple out of a bank account

December 12, 2018 at 6:01 p.m.

To Josh Collins and his wife, Jessica Salazar Collins, something seemed off about the Bank of America mailer. They had each banked with the company since the early 2000s, and...

Southwest Airlines said it has continued to lose business after a passenger was killed during an in-flight accident in April.

Southwest Airlines says passengers are slow to return after Flight 1380 death

August 22, 2019 at 4:07 a.m.

Southwest Airline's first passenger fatality is still costing the company money and expected to drag down sales well into the summer travel season. On Monday, Southwest said it expects a...

TripAdvisor says it has changed its rules about reviews that contain allegations of rape or other crimes, following a published report that quoted several users who said such postings were deleted.

TripAdvisor, under fire for removing claims of rape, will now flag hotels with reported incidents

December 17, 2018 at 12:57 p.m.

In response to widespread criticism for removing claims of sexual assault from its forums to keep them "family friendly," TripAdvisor has started placing warning symbols - or "badges" - on...

A Wisconsin man got trapped in a walk-in beer cooler. What happened next will not surprise you.

August 22, 2019 at 1:26 a.m.

Ten minutes to midnight on Tuesday, Jeremy J. Van Ert stepped into a walk-in beer cooler at a Kwik Trip convenience store in Marshfield, Wisconsin. When the doors locked behind...

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