A traveler’s ‘lesson learned’ after husband’s bike accident
I need your help with an Avalon Waterways trip from Amsterdam to Brussels that I booked through Vacations To Go. A few days before we were supposed to leave, my...
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Traveler told to wait 8 months for Lufthansa refund
I recently paid $912 for an airline ticket on Lufthansa.com. Less than 24 hours later, my itinerary changed. I booked another ticket and called Lufthansa for a refund on the...
Two flights canceled within 24 hours — where are the refunds?
I reserved airfare last week from Tel Aviv to Las Vegas via American Airlines' website, and within 24 hours I called to cancel. An agent told me that because it...
Customer wants airline to pay for bungled baggage handling
I have been attempting to get reimbursed for out-of-pocket expenses from Alitalia, and I'm hoping you can help. The problem started when Alitalia checked me in as the wrong passenger...
$428 bill for damage I didn’t do? Come on, Hertz
I am writing to you today regarding a damage claim I have received from Hertz. I rented a car from the Maui Airport Hertz location earlier this year. I did...
Customer wants full refund after booking wrong dates on Airbnb rental
I recently booked a vacation rental in Monte Carlo, Monaco, with Airbnb. The place I booked had a strict no-change policy. About three days later, I realized I had made...
Customer fuming over ‘bait-and-switch’ travel insurance
I know you have written about insurance for travel in the past, but I wanted to bring a matter to your attention. The United Airlines website offers Allianz travel insurance,...
Accidental Travelocity double booking leads to fee
Earlier this year, I booked a round-trip flight on American Airlines from Minneapolis to Shannon, Ireland, for May using Travelocity.com. The next day, Travelocity sent me a message that American...
eDreams booking becomes nightmare for frustrated customer
I booked a one-way ticket from Osaka, Japan, to San Francisco on eDreams recently. My middle name was incorrect, so I called (online travel agency) eDreams to make a correction....
Customer ‘deeply disturbed’ about lack of Expedia refund
I am deeply disturbed by my experience with Expedia. I'm paying for 15 members of my family — my wife and myself, four children and their spouses, and five grandchildren...