After a hard fall in the Rockies, why won’t Trip Mate pay my claim?
I recently took a Grand Circle tour of the Canadian Rockies. I purchased travel insurance through Trip Mate. While I was on the tour, I tripped on uneven concrete in...
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A missing leg on Asiana — and a missing refund from Expedia. Travel Troubleshooter investigates.
I recently booked four round-trip tickets to the Philippines through Expedia . A short while later, I received a message from Expedia saying Asiana Airlines changed our flight time. But...
Denied boarding on EasyJet — where’s my wife’s refund and apology?
I booked a ticket for my wife to visit me from Malaga, Spain, to London last spring on EasyJet. After clearing Spanish immigration, she proceeded to board her flight. However,...
No room at the hotel, so why won’t Priceline refund my stay?
I'm a professional photographer, and I was working in New York City recently. I had a double shift and was scheduled to work again in New York the next morning....
A canceled Viator tour, but no refund? Travel Troubleshooter investigates.
I recently booked an "Eat like a Local" walking tour in Honolulu through Viator. I arrived early at the origination point and stayed there for half an hour after the...
A canceled Viator tour, but no refund? Travel Troubleshooter investigates.
I recently booked an "Eat like a Local" walking tour in Honolulu through Viator. I arrived early at the origination point and stayed there for half an hour after the...
I canceled my Expedia hotel room — so where’s my refund?
On a recent visit to Porto, Portugal, I had an upper respiratory infection and canceled a planned stay in Segovia, Spain. Fortunately, I was within the 48-hour cancellation window, so...
Charged twice for my Marriott room — how about a refund?
I booked one night at the Courtyard Marriott Miami Downtown/Brickell before a cruise. When I checked in, I told the clerk I was using a Marriott gift card, which he...
Passenger wants compensation for delayed Iberia flight
I recently flew from Madrid to Lisbon on Iberia Airlines. The airline delayed my flight four hours. An Iberia representative in Madrid told me that under EU rules, I was...
Passenger wants compensation for delayed Iberia flight
I recently flew from Madrid to Lisbon on Iberia Airlines. The airline delayed my flight four hours. An Iberia representative in Madrid told me that under EU rules, I was...