Jon Yates

For years, Harriet Hausman deposited checks into her bank account by mail. With each deposit, the 89-year-old River Forest resident included a bank slip and endorsed the check with her...

When he bought his Kenmore combination washer and dryer from Sears in Oak Brook on July 13, 2011, Tony La Piana decided not to pay for an extended warranty. The...

When the symptoms first hit, Lynn Mattingly feared the worst. With double vision and nausea, the Crete resident worried he was having a stroke. His wife drove him to the...

When Mary Weisman first contacted What's Your Problem? in late 2012, she had a simple request. All she needed was a letter. Her teenage daughter, Lainie, had been scheduled to...

Out to Lunch Gibsons Bar & Steakhouse, 1028 N. Rush St., Chicago Who eats: Business folks, tourists, birthday partiers. (There were two nearby on a recent Tuesday.) Why eat: Steak...

It's been more than a year since Jeff Landreth switched from AT&T; to Comcast for phone, Internet and TV service. His two-year contract had just ended, making him a free...

The mistake was caused by just a click of the computer mouse, but its impact has been long-lasting. It was mid-November and Patrick Barnes' parents were preparing to move from...