Jon Yates – Page 25 –

Helen Smith, left, visits with her sister, Carol Kilduff, at a nursing home in Naperville. Kilduff had trouble canceling her sister's Comcast service for her.

Problem Solver: Woman finds it difficult to cancel Comcast cable

November 3, 2021 at 6:14 p.m.

A serious heart condition landed Helen Smith in the hospital March 28. When she was discharged more than two weeks later, the 82-year-old was transferred directly to a nursing home....

Problem Solver: Woman finds it difficult to cancel Comcast cable

December 24, 2018 at 2:14 a.m.

A serious heart condition landed Helen Smith in the hospital March 28. When she was discharged more than two weeks later, the 82-year-old was transferred directly to a nursing home....

Chris Lewandowski received a letter Thursday from Northern Illinois University, informing him that he won't have to pay $7,490 for a dorm room he reserved for next year and then decided not to use.

Problem Solver: Updates on the NIU dorm contract, state massage license

November 3, 2021 at 6:11 p.m.

Chris Lewandowski was so convinced Northern Illinois University would rule against him in his dorm dispute that he had already mentally conceded the financial loss. "The first appeal was so...

Problem Solver: Updates on the NIU dorm contract, state massage license

December 24, 2018 at 2:07 a.m.

Chris Lewandowski was so convinced Northern Illinois University would rule against him in his dorm dispute that he had already mentally conceded the financial loss. "The first appeal was so...

Problem Solver: Warranty company folds, leaves customer in cold

August 24, 2021 at 10:30 a.m.

When he bought new furniture five years ago at The Room Place, Henry Huang didn't intend to buy an extended warranty. Then the saleswoman made her pitch. "We kind of...

Problem Solver: Journey is long to get refund for canceled flight

August 24, 2021 at 10:20 a.m.

The Las Vegas trip was to be a celebration for Lorraine Lierman's niece, who was turning 40, but the festivities never got off the ground. Amid driving rains that flooded...

Chris Lewandowski, a student at Northern Illinois University, was told he could cancel his student housing plan by May 1 for a full refund. His request was denied when he tried to cancel in April.

Problem Solver: Dorm dispute at Northern Illinois University could put student in financial hole

November 3, 2021 at 6:08 p.m.

Chris Lewandowski wasn't sure he wanted to live in student housing next school year, so the Northern Illinois University freshman did some due diligence. In December, the Naperville native called...

Problem Solver: Dorm dispute at Northern Illinois University could put student in financial hole

December 24, 2018 at 1:57 a.m.

Chris Lewandowski wasn't sure he wanted to live in student housing next school year, so the Northern Illinois University freshman did some due diligence. In December, the Naperville native called...

Volare offers classic Italian food in a setting that’s inviting if a little crowded

August 24, 2021 at 9:56 a.m.

Out to Lunch Volare, 201 E. Grand Ave., Chicago Who eats: Businesspeople, Gold Coast residents. Why eat: Classic, comforting Italian food. Ambience: Nothing fancy, just old-school Italian. If you're looking...

Problem Solver: Missing wheelchair returned, but is in bad shape

August 24, 2021 at 9:59 a.m.

As the Allegiant airline employee pushed Valerie Roberts down the ramp to her airplane at the Clearwater, Fla., airport May 3, she reminded the man to take good care of...

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