John Schmeltzer

Three years after American Eagle began regional jet service from Chicago's O'Hare International Airport to a small airport near Bentonville, Ark., American Airlines is preparing to take over the service....

A survey of corporate travel officials by American Express is creating new worries for executives of the nation's airlines. The survey confirmed what airlines have said they suspected has been...

Southwest Airlines' plastic boarding passes soon will become a fixture of the past. The brightly colored, numbered passes go back to Southwest's startup in 1972, when it was seeking to...

When it opened in May 1927, the $30 million, 28-story towers of the Stevens Hotel contained 3,000 rooms, an 18-hole rooftop miniature golf course complete with sand traps, and its...

Mark Coffman has seen it all in his 16 years in the customer service trenches for United Airlines. The 1991 gulf war that prompted thousands to abandon their airline travel...

A few industry experts are suggesting that the Internet ticketing problem experienced by United Airlines on Tuesday may be tied to a problem with the carrier's computers--rather than the Airline...

It's been eight months since the terrorist attacks of Sept. 11 forced the nation's airlines to remove stainless steel utensils from their cabins. The Transportation Security Administration, which issued the...

It shouldn't be a surprise that the vast majority of chief executives of Chicago-area companies support the plan agreed to in December by Gov. Ryan and Mayor Daley for expanding...

There hasn't been much to cheer about for the nation's airline industry over the past year. The industry, which lost more than $7 billion last year and already has lost...

Sears, Roebuck and Co. reported a large drop in first-quarter earnings Thursday as one-time charges battered its bottom line and shoppers spent fewer dollars in its stores. The Hoffman Estates-based...