James Coates

Q. I have written to you before, without success. I know you must get a great many e-mails. My problem is I can't print out my Windows Address Book with...

Q. You recently wrote a column about the new MSN software for the Microsoft Network and advised that it may be "just the ticket for families and casual Internet users."...

Q. I use Windows XP and every time I try to use my chart wizard on an Excel spreadsheet, I get a Microsoft error message and the program shuts down....

For several months, executives representing Microsoft Corp.'s MSN Internet service provided us media mopes in the computer-writing game briefings about plans for a major 2004 software upgrade. As Queen Victoria...

Q. When I boot up Windows XP, I get a message "Can't run 16-bit program. Insufficient memory. Close one or more applications and retry." I say OK and go on,...

Jim Coates is on vacation. Today's column repeats answers to some of the most-asked questions Jim has gotten this year. The regular column will return Jan. 3. Q. My problem...

Jim Coates is on vacation. Today's column repeats answers to some the most-asked questions Jim has gotten this year. Q. I have downloaded a video file in the format of...

Q. I have written a small book "How to Win Big Playing Roulette" that I would like to sell online. How do I create an electronic book? The book was...

Remember the scene in "Back to the Future" where breadwinner Michael J. Fox gets a call while the family is at dinner and says he'll take it on the screen...

Q. All of a sudden my HP running Windows XP will not let me get to one of my regularly visited sites, an online vitamin store. I get the following...