We gave up our seat on Spirit but they gave us nothing
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses...
Home > Reviews
All Stories
Where are the frequent flier miles I won?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these...
Where are the frequent flier miles I won?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these...
Enterprise sent me a bill for ‘hidden’ damage
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has...
Enterprise sent me a bill for ‘hidden’ damage
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has...
Expedia double-charged me — can I get a refund?
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to...
Expedia double-charged me — can I get a refund?
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to...
When renting a car, no good deed goes unpunished
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill -- and then another bill. Now the company wants to refer the...
When renting a car, no good deed goes unpunished
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill -- and then another bill. Now the company wants to refer the...
Hotels.com left me in Paris sans hotel
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn't have a reservation. Her online travel agency won't help her. Is she stuck with the bill? Q:...