Airline won’t refund after medical emergency
When Patricia McConkey's sister ends up in the intensive care unit, she has to cancel her cruise. Royal Caribbean offers a full refund, but her airline pockets all of her...
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My wife is in intensive care — what about her airline ticket?
Thomas Hinrichs' anniversary plans are derailed by a medical emergency. Can he change the name on his wife's ticket and take his son to Paris and London, instead? Q: Earlier...
My wife is in intensive care — what about her airline ticket?
Thomas Hinrichs' anniversary plans are derailed by a medical emergency. Can he change the name on his wife's ticket and take his son to Paris and London, instead? Q: Earlier...
An empty vacation package from Expedia
Gladys Martin's Expedia vacation package is missing two key components. Should she have to pay for its mistake? Q: I'm writing you about our problems with a vacation package we...
An empty vacation package from Expedia
Gladys Martin's Expedia vacation package is missing two key components. Should she have to pay for its mistake? Q: I'm writing you about our problems with a vacation package we...
Where’s the refund for my Air France ticket?
Air France is holding $2,400 of Daniel Jean-Jacques' money for a fully refundable ticket. Why won't it surrender the money? Q: I'm a graduate student at the University of Texas...
Where’s the refund for my Air France ticket?
Air France is holding $2,400 of Daniel Jean-Jacques' money for a fully refundable ticket. Why won't it surrender the money? Q: I'm a graduate student at the University of Texas...
Did Budget send me the wrong damage claim?
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't. Q: I recently rented...
Did Budget send me the wrong damage claim?
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't. Q: I recently rented...
Help! My vacation package is missing a hotel
After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she booked it through won't help her fix it. Q: I recently...